OPEN TO APPLICANTS LOCATED IN THE UNITED STATES

Summary

We are seeking an experienced Business Operations Analyst to immediately join our Business Ops /  People Ops team.  We are looking to bring on someone who will be an integral part of our team, assisting with all the key activities of the Business and People Operations functions of the Company including contracts management, accounting and finance, human resources, and other business processes to maximize efficiencies, enabling the company to scale to meet increased demand. 

To be successful in this position, the individual must be a self-starter with an entrepreneurial mindset and a team-player attitude who has a proven track record of attaining business goals and objectives, while also sharing in our larger vision.  You are someone who is looking for an opportunity where you are able to expand your role and responsibilities as you grow with the organization over time.

About us

Hypothesis is a mission-driven startup with financial backing from leading investors who share our vision. We work with educators, schools, and publishers to bring new, innovative capabilities and workflows over digital content as a SaaS offering.

We are a diverse, supportive, highly collaborative, 100% remote team of technologists, educators, and business people working together to bring new capabilities to the web. Though we operate remotely, we are a close-knit team that communicates via Slack, video chat, Notion, GitHub, and Google Docs across 16 time zones from the US Pacific to the Philippine Time Zone. Our products and services deliver open-source web technologies and are based on key standards that can bring new interoperable capabilities to humanity.

About the role

As a Business Operations Analyst, your main duties will include, but is not limited to:

• Working with the sales team and Director of Business Operations to draft, review, and finalize boilerplate customer contracts, and supplemental materials, as needed.
• Obtaining signatures for contracts via our e-signature platform, DocuSign or through the customer’s preferred signing method. 
• Generating and distributing accurate and timely invoices to customers. 
• Managing customer collections, ensuring timely collection of all customer payments. 
• Maintaining accurate records of billing and collection activities.
• Updating customer records in HubSpot (CRM) and MAXIO (Subscription Management) for completeness including relevant documents and revenue details.
• Addressing basic contract and billing inquiries from customers and resolving discrepancies.
• Maintaining weekly sales performance reports and graphs for management.
• Maintaining the master list of all signed contracts and contract details.
• Working with customers to complete vendor registrations and keep registrations up to date as needed.
• Conducting ad-hoc qualitative and quantitative data analysis to inform business strategies.
• Developing and maintaining reports and dashboards to track key performance indicators (KPIs) and provide insights on business trends, providing actionable insights based on data analysis to help guide strategic planning and decision-making.
• Assisting in preparing monthly expense report cards for department heads.
• Owning the document management system, maintaining a well-organized and complete set of all contracts and customer files as the corporate record.
• Providing administrative support to the Business and People Operations team including development and maintenance of spreadsheets, accounting activities, record keeping, etc. on an as-needed basis.
• Grooming applicable files in the company’s due diligence data room to keep materials current and well organized.
• Working with a multi-functional team and communicating proactively to resolve issues.

About you

Smart, hard working, well organized, with strong attention to detail. Able to balance the need to get contracts signed, with the need to protect key business requirements of the company. This is a full-time position based in the United States with a 100% remote team.  You should be able to work at least partly during US Eastern Time Zone Business Hours (9am Eastern Time (EST) – 5pm Eastern (EST)) or thereabouts.

Skills and Experience:

• Minimum of 2 years previous work experience in a business operations, finance, or paralegal role.
• Bachelor’s Degree
• Agility to thrive at an early-stage company
• Detail-oriented, and well organized.
• Demonstrated experience working in a 100% remote environment.
• Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
• Tech-savvy: comfortable using a variety of software tools in daily business activities including, but not limited to, Google and Microsoft apps, DocuSign or other document management systems.
• Proficiency in Google Sheets and/or Microsoft Excel with the ability to perform complex formulas and data visualizations. 
• Accustomed to using HubSpot or a comparable CRM to track and manage customer account activity.
• Excellent English language communication skills (both speaking and writing)
• Team mindset – able to effectively work with team members across all functional areas of the business to achieve shared goals and objectives
• Basic understanding of accounting and finance principles. 
• Handling of confidential information with absolute integrity and discretion at all times.

Key to Success:

• Tenacious, self-directed, and highly motivated
• Committed to excellence and improvement
• Easy to get along with
• Previous remote work experience, preferably in SaaS Services or Ed Tech.
• Strong time management and communication skills
• Strong problem-solving skills
• Can communicate clearly and effectively with colleagues (especially important in a remote organization)
• An approach to your work that allows for growth and change.

How to apply

Please email your resume, cover letter, and salary expectations to join@hypothes.is.  Tell us why you’re interested in the role and why you would be a good fit! 

Hypothesis is proud to be an equal opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, citizenship, gender identity or expression, sexual orientation, age, marital or family status, veteran status, or disability. If you have a disability or special need that requires accommodation, please let us know.