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How to send us your environmental information

From time to time it may be helpful if you can communicate the details of your environment with us.  These details might include which browser, which specific version of our application, your username, the document, whether it’s a PDF and the unique PDF fingerprint.

We’ve provided a handy way for you to send us this information.

From within the Hypothesis sidebar, click the “?” at upper right.

This will reveal a small card in the sidebar:

A picture of the Hypothesis help interface in the Sidebar after clicking on the "?"/"Help" button.

Click the “Version” tab to view your environmental details:

An image of the Hypothesis Sidebar, after having clicked the "Help" option, and having clicked the "Version" tab. The version information is visible, and two arrows point specifically to the following two buttons: "Copy version details" and "New support ticket".

From there, you can use the Copy version details button or the New support ticket link. Copy version details will allow you to paste the information in an email, a Slack thread, or wherever else you might be communicating with us. The New support ticket link will take you to our Create a Ticket page and will automatically populate the “System information” field for you.

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